i think the problem is probably because you do not have a supported phone service provider. i think it needs tmobile, virgin mobile, verizon, and AT&T. but you should check on the site just to be sure. if you do have one of the supported providers, then you are fucked, i have no clue why you are not getting the pass. if you do have one of the supported service providers but you are still not getting the pass, then you are probably doing something wrong.